Become a Volunteer
in Active Listening
at Tel-Aide Montréal

Tel-Aide Montréal phylactère avec deux oreilles formant un coeur, qui semble résonner

Make a difference by listening to those who need to talk.

To submit your application, click the button below and create your account on our application platform.

Submit Your Application

Why Become a Volunteer Listener?

Being Heard: An Essential and Growing Need

Psychological distress and loneliness are on the rise among Quebec adults.

Positive Impact

With your attentive and empathetic listening, you can help alleviate feelings of loneliness, anxiety, and distress experienced by people in your community.

Personal Development

Volunteering as an active listener allows you to learn more about yourself and can initiate a transformation in your everyday relationships. Active listening can even enhance your own relationships!

Volunteer Testimonials

– Francine –

Active listening teaches us to listen to the speaker so they can better hear their own voice, weave the thread of their story, and project beyond what they are currently struggling with.

– Valery –

Listening brings me the qualities of selflessness, humility, and a greater openness to others.

– Jean-Pierre –

Active listening allows me to be present. At that moment in a person’s life when they feel the need to share what they carry, which seems too heavy for them to bear alone.

– Mark –

First and foremost, listening has allowed me to connect deeply with the richness of the human soul.

– ROMAN –

Being there when someone needs to talk makes me feel useful. I am convinced that my presence shows them that we care about them and that they matter.

What is a good listener?

Empathy

Listening with openness and without judgment. Being present and attentive to the speaker.

Authenticity

Staying true and respectful towards the caller, even if what they say challenges one’s values or if the listener disagrees.

Commitment

Tel-Aide Montréal depends on the availability and dedication of its active listening volunteers to ensure coverage of listening shifts.

LEARNING THE ART OF ACTIVE LISTENING

Active Listening Training

With Tel-Aide Montréal, you will learn the art of listening actively to those who need to talk. You will see how your presence and listening can make all the difference.

24 hours of training

In-class training, practical sessions, and exercises.

20 hours of accompanied listening

Accompanied listening sessions and solo listening shifts help practise and prepare the new listener.

Continuing Education

Sharing meetings and support for volunteers.

Training Calendar

Fall 2026

Saturdays: September 26, October 3rd and 10th.

How to Apply – Steps to Become a Volunteer

Create an Account

on our online application platform.

Submit Your Application

Once your account is created, we will automatically receive your application.

Interview

Videoconference interview with the Recruitment Coordinator.

Deposit and Registration for Training

A deposit of $170 is required upon registration ($150 refundable, $20 non-refundable for the manual). Payment in multiple instalments is possible. We are committed to being inclusive and accessible to all; please feel comfortable sharing your needs with the recruitment team.

Questions?

Contact Sofia Benmakhlouf at
recrutement@telaide.org
or by calling 514-935-1105 (#221)

Join Tel-Aide Montréal!

Become a volunteer!

What skills are required to become a volunteer at Tel-Aide Montréal?

To become a volunteer at Tel-Aide Montréal, it is essential to have openness and empathy. The ability to listen without judgment and to respect confidentiality is also crucial. No prior experience in active listening or mental health is required, as Tel-Aide provides comprehensive training to its new volunteers.

How much time do I need to commit to volunteering at Tel-Aide Montréal?

Volunteering with Tel-Aide Montréal requires a minimum commitment of 96 hours during the first year, which averages to approximately 2 hours per week.

Volunteers commit to a regular weekly shift, scheduled according to their availability and Tel-Aide Montréal’s operational needs. This schedule is established in collaboration with each volunteer to ensure consistent support for the people who rely on our services.

This commitment continues beyond the first year, subject to the volunteer’s availability and the organization’s needs.

What are the benefits of becoming a volunteer listener?

Becoming a volunteer listener at Tel-Aide Montréal offers numerous benefits, including the development of active listening and empathy skills, the satisfaction of helping others, and the rewarding experience of making a difference in the lives of callers. It is also an opportunity to become part of a community of committed and supportive volunteers.

Can I volunteer online for Tel-Aide Montréal?

Yes! It is possible to volunteer remotely with Tel-Aide Montréal. After completing their training, volunteers can provide active listening support from home during their scheduled shifts.

Using our secure, computer-based platform, you can offer compassionate listening and make a real difference—wherever you are.

Become a Volunteer
in Active Listening
at Tel-Aide Montréal

Make a difference by listening to those who need to talk.

Why Become a Volunteer Listener?