Need someone to talk to?

Tel-Aide Montréal phylactère avec deux oreilles formant un coeur, qui semble résonner

We’re here to listen 24/7 – with empathy and our full attention.

Our caring ear allows you to express yourself freely. If you’re feeling lonely or overwhelmed, we’re just a call away. You don’t have to go through this alone. Call us anytime.

Call now: 514-935-1101

Toll-free 1 877 935-1101

What we offer:

A safe space to talk

anytime you need.
Empathetic listening

– caring and nonjudgmental.
Trained listeners

ready to support you.
Our undivided attention

The listener will focus completely on you and your emotions.

The benefits of being truly heard:

Connecting with someone
Feeling heard and supported
Gaining awareness and expressing emotions
Feeling respected and accepted
Developing self-confidence
Becoming aware of personal needs and behaviors
Can reduce stress
Can help clarify thoughts
Can enhance emotional and mental well-being.

Why call us?

Moments of loneliness

Anxiety or depression

A crisis or emotional overwhelm

Everyday challenges

Relationship or mental health issues

You’re not alone. We’re here to listen.

What to expect?

When you reach out, you’ll be met with kindness. Our trained listeners are here to create a safe space where you can talk freely. Here’s what that looks like:

We make sure we understand you by reflecting back what you share.
Respecting your pace – you speak at your own pace, with no pressure.
We notice and name emotions to help you feel heard and understood.
We ask gentle, open questions to help you explore what you’re feeling and thinking.

The Impact of Active Listening?

Emotional Relief

Active listening allows you to release bottled-up emotions. It provides a healthy outlet.

Clarification of Thoughts

By speaking, you organize your ideas. This helps you better understand your situation.

Exploration of solutions

The exchange enables you to discover new perspectives. You find your own solutions.

Testimonials

A weary woman

finds a listening ear

I was a true ball of energy, a superwoman. I was active 24/7, and I was proud of it. At work, I was super productive… I never said no. I was a rubber band stretched to the limit. Then one day, I started to feel unwell, experiencing pain everywhere, unable to concentrate, and having trouble sleeping… My rubber band broke. I experienced burnout. I dared to talk about what I was going through and sought help. – Anonymous

A person experiencing loneliness

is on the path to well-being

I feel alone. I have no family, no partner, no friends. I don’t work. I spend my days alone at home talking to the walls. Every day feels the same. If something happened to me, no one would know. I could leave just like that… and no one would care. Life isn’t really fun when you feel this lonely… I need to do something to get out of this. – Anonymous

A man in mourning

finds help

My wife just passed away. She had breast cancer… I watched her suffer terribly until she finally faded away, just skin and bones. I find it so hard to accept that she’s gone… I feel completely empty, I have no energy for anything, and I don’t want to see anyone. I just want to sleep to try to forget… I know that’s not the solution. I need to seek help. – Anonymous

A person struggling with gambling

finds non-judgmental support

I started gambling at around 21 on bar slot machines. Every paycheck went there. My life revolved around gambling. I thought about it morning, noon, and night. One day, I found myself with nothing, almost on the street. I had lost everything: my job, my girlfriend, my friends, my apartment. Even my family had cut ties. I hit rock bottom. I couldn’t see a way out… So, I talked about it and sought help. – Anonymous

A victim of abuse and violence

finds a refuge where she is truly heard

Who would have thought a son could act like this toward his mother? He is always aggressive with me, constantly insults me, calls me stupid, and says he can’t wait for me to die so he can be rid of me. He takes all my money. I don’t have a dime left for my personal expenses. This can’t go on. He scares me. I need to talk about it… – Anonymous

Why choose Tel-Aide Montréal?

Confidential

Your anonymity and confidentiality are guaranteed for total trust.

Available

Our listening line is available 24/7 to support you.

Free

Our service is accessible to everyone at no cost.

Trained

Each member of our team (volunteer or employee) receives comprehensive training in active listening.

Need to talk?

Call: 514-935-1101
TOLL-FREE 1 877 935-1101

Our English active listening service is funded by :

What is Tel-Aide Montreal?

Tel-Aide Montreal is a non-profit organization that offers an active listening service that is anonymous and confidential for individuals in need of someone to talk to or share their emotions with. Our trained (volunteer and employee) listeners are equipped to listen, support, and help callers navigate difficult moments, crises, or periods of loneliness. Tel-Aide Montreal provides a general listening service available in both French and English to assist individuals in coping with everyday challenges.

What is active listening and how does it work?

Active listening is a an empathetic communication technique that aims to understand, without judgment or advice, the feelings and concerns of the speaker. At Tel-Aide Montréal, listeners (volunteers and employees) pay close attention, ask open-ended questions, and respond with empathy, allowing the caller to express themselves freely and to feel heard. This type of listening creates a safe space where the caller can explore their thoughts and emotions.

How to contact Tel-Aide Montréal for active listening?

You can contact TAM by calling the following number: 514 935-1101 or toll-free anywhere in Quebec at 1 877 935-1101. This service is available free of charge to anyone who needs a listening ear. No registration or personal information is required to call.

What are the qualifications of Tel-Aide Montréal’s volunteers?

TAM’s volunteers are carefully selected and receive extensive training in active listening and handling various situations. They are trained to listen with empathy and without judgment, and are supported by supervisors throughout their volunteer experience.

What are the service hours of Tel-Aide Montréal?

TAM offers its active listening service 24 hours per day, every day. Listeners are available during these hours to provide ongoing support to those in need.

I called but no one was available, why is that?

Listening shifts are covered almost entirely by trained volunteers who generously give their time. While we aim to provide 24/7 support, there may be times—especially during high call volumes or due to last-minute absences or other unforeseen circumstances—when all lines are busy or a shift goes uncovered.

We encourage you to try calling again. Your call matters to us, and we’re here to listen as soon as someone is available.

Need someone to talk to?