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FAQs

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ACTIVE LISTENING FAQ

What is Tel-Aide Montreal?

Tel-Aide Montreal is a non-profit organization that offers an active listening service that is anonymous and confidential for individuals in need of someone to talk to or share their emotions with. Our trained volunteer listeners are equipped to listen, support, and help callers navigate difficult moments, crises, or periods of loneliness. Tel-Aide Montreal provides a general listening service available in both French and English to assist individuals in coping with everyday challenges.

What is active listening and how does it work?

Active listening is a an empathetic communication technique that aims to understand, without judgment or advice, the feelings and concerns of the speaker. At Tel-Aide Montréal, volunteer listeners pay close attention, ask open-ended questions, and respond with empathy, allowing the caller to express themselves freely and to feel heard. This type of listening creates a safe space where the caller can explore their thoughts and emotions.

What Programs and Services Does Tel-Aide Montreal Offer?

Tel-Aide Montreal provides a free active listening service by phone, accessible to anyone who feels the need to talk. Our trained volunteer listeners offer empathetic, non-judgmental support in a safe and confidential environment. This service is available to discuss a wide range of topics, from stress and anxiety to loneliness and personal crises. Additionally, Tel-Aide Montreal offers services for private residences for seniors and welcomes student interns.

What are the service hours of Tel-Aide Montréal?

Tel-Aide Montréal offers an active listening service from 7 a.m. to 11 p.m., every day. Volunteer listeners are available during these hours to provide ongoing support to those in need.

PROGRAMS ET SERVICES FAQ

What is Tel-Aide Montreal?

Tel-Aide Montreal is a non-profit organization that offers an active listening service that is anonymous and confidential for individuals in need of someone to talk to or share their emotions with. Our trained volunteer listeners are equipped to listen, support, and help callers navigate difficult moments, crises, or periods of loneliness. Tel-Aide Montreal provides a general listening service available in both French and English to assist individuals in coping with everyday challenges.

What is active listening and how does it work?

Active listening is a an empathetic communication technique that aims to understand, without judgment or advice, the feelings and concerns of the speaker. At Tel-Aide Montréal, volunteer listeners pay close attention, ask open-ended questions, and respond with empathy, allowing the caller to express themselves freely and to feel heard. This type of listening creates a safe space where the caller can explore their thoughts and emotions.

What Programs and Services Does Tel-Aide Montreal Offer?

Tel-Aide Montreal provides a free active listening service by phone, accessible to anyone who feels the need to talk. Our trained volunteer listeners offer empathetic, non-judgmental support in a safe and confidential environment. This service is available to discuss a wide range of topics, from stress and anxiety to loneliness and personal crises. Additionally, Tel-Aide Montreal offers services for private residences for seniors and welcomes student interns.

What are the service hours of Tel-Aide Montréal?

Tel-Aide Montréal offers an active listening service from 7 a.m. to 11 p.m., every day. Volunteer listeners are available during these hours to provide ongoing support to those in need.

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Our Business Hours
Monday to Friday
9am to 5pm

POSTAL ADDRESS 
CP 97557 CSP Wellington Verdun (Québec) H4G 3M6

Get Help

Our free, confidential telephone service offers active listening
Call us at
514-935-1101
7 a.m. and 11 p.m.
7 days a week


Find social programs and services
near you
Dial 211

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