You’ve probably already talked to someone… without really being listened to. Their eyes drift elsewhere, their mind is distracted. Your words seem to disappear into thin air. And that feeling stays with you—because it leaves a sense of loneliness, even when the other person is right there..

Being truly heard : a human need

On the flip side, there are those rare moments when you feel truly heard. No advice. No interruptions. Just sincere presence. And that changes everything. Active listening isn’t a luxury. It’s a human need. It creates a safe space, free of judgment. It allows real connection. It calms, de-escalates, and rebuilds trust. When we feel listened to, we feel welcomed. And when we feel welcomed, we can do the same for others.
That’s how strong, honest, and meaningful relationships take root.

• In a romantic relationship, it helps prevent conflicts.
• In friendship, it strengthens the connection.
• In a team, it shifts the dynamic.

The good news? Active listening is a skill you can learn.
You don’t have to be a volunteer listener at Tel-Aide Montréal (though we’d love to have you!) to become a better listener. It often starts with just one small shift at a time.

Try this today: When someone speaks, resist the urge to plan your response. Just listen. Take a deep breath. Then reply.

That little pause between their words and your answer? That’s where real listening happens. And that’s where relationships grow—one moment of presence at a time. Learn more about some techniques and principles of active listening.

If today you need to be listened to more than to listen,Tel-Aide Montréal is here for you, 7 days a week, from 7 a.m. to 11 p.m., in both French and English. Just call 514-935-1101!