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514 935-1101 | 1 877 935-1101 (TOLL-FREE)  

Giving Voice Back to Seniors

The RPA Project

Tel-Aide Montréal: here to listen to seniors

65%

of our callers are 51 years and older.

76%

Suffer from loneliness, depression or anxiety.

Our Services

By developing partnerships with seniors’ groups and  residences, this project seeks to reduce loneliness and social isolation, enhance well-being, and improve the accessibility of our services for seniors.

Information kiosk

to let seniors know about our services and answer their questions.

Presentation

for residence staff and managers to present our project. 

Sharing sessions with stakeholders

to share our approach and build confidence in referring residents when needed. 

Free active listening service

available day and night, in English and French. Entirely confidential and anonymous. 

Experience the benefits of active listening

Invite us!


Would you like to invite us to your residence, FADOQ club, library, or another venue so we can present our approach and services?

Get in touch with us!


We will be happy to provide you with more information about our services and to answer your questions.

 RPA PROJECT COORDINATOR

Nicole Lemire
formationconseil@telaide.org
514 935-1105, ext. 236

This project is made possible thanks to the support of our partners.

Bell Let’s Talk 2024 Community Fund

Tel-Aide Montréal phylactère avec deux oreilles formant un coeur, qui semble résonner
Need to talk?

Call us at 514-935-1101

What is Tel-Aide Montreal?

Tel-Aide Montreal is a non-profit organization that offers an active listening service that is anonymous and confidential for individuals in need of someone to talk to or share their emotions with. Our trained volunteer listeners are equipped to listen, support, and help callers navigate difficult moments, crises, or periods of loneliness. Tel-Aide Montreal provides a general listening service available in both French and English to assist individuals in coping with everyday challenges.

What is active listening and how does it work?

Active listening is a an empathetic communication technique that aims to understand, without judgment or advice, the feelings and concerns of the speaker. At Tel-Aide Montréal, volunteer listeners pay close attention, ask open-ended questions, and respond with empathy, allowing the caller to express themselves freely and to feel heard. This type of listening creates a safe space where the caller can explore their thoughts and emotions.

What Programs and Services Does Tel-Aide Montreal Offer?

Tel-Aide Montreal provides a free active listening service by phone, accessible to anyone who feels the need to talk. Our trained volunteer listeners offer empathetic, non-judgmental support in a safe and confidential environment. This service is available to discuss a wide range of topics, from stress and anxiety to loneliness and personal crises. Additionally, Tel-Aide Montreal offers services for private residences for seniors and welcomes student interns.

What are the service hours of Tel-Aide Montréal?

Tel-Aide Montréal offers an active listening service from 7 a.m. to 11 p.m., every day. Volunteer listeners are available during these hours to provide ongoing support to those in need.

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Comments

We are constantly evolving and adapting to the realities of our callers.
Your feedback helps us to improve.

Our Business Hours
Monday to Friday
9am to 5pm

POSTAL ADDRESS 
CP 97557 CSP Wellington Verdun (Québec) H4G 3M6

Get Help

Our free, confidential telephone service offers active listening
Call us at

514 935-1101
Toll-free 1 877 935-1101

24 h / day
7 days a week


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near you
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