FUNDRAISING CAMPAIGN | DONATE

Need to talk?

Call our active listening service

*Calls may be monitored by a supervisor for training purposes.

FUNDRAISING CAMPAIGN | DONATE

Need to talk?

Call our active listening service

*Calls may be monitored by a supervisor for training purposes.

514-935-1101

Tel-Aide Montréal’s active listening service is available every day from 7 a.m. to 11 p.m.

Free · confidential · anonymous · advice-free

What is active listening?

Active listening is a form of empathetic listening where one pays attention to the other without judgment or advice, asks open-ended questions and reflects back what has been said to ensure clarity and validation. This approach fosters a safe and supportive environment allowing the speaker to express themselves freely.

WHAT TO EXPECT?

Empathetic listening

Support, free of judgment or advice

Anonymous space for expression

Openness and empathy

Referrals to specialized services

Learn more about our services aimed at enhancing the well-being of seniors.

Through partnerships with various settings frequented by seniors, such as private seniors’ residences (PSRs), the «Restoring the Voice of Seniors » Project seeks to provide different ways for seniors and their families to integrate active listening into their lives, fostering individual and interpersonal well-being.

Learn more

Become a volunteer listener

“Listening brings me the quality of selflessness, humility, and a greater openness to others.”

I want to help

Listening for over 52 years

Who can practice active listening?

All it takes is having your heart in your ears and proper training in active listening to become a “listener” at Tel-Aide Montréal.

Learn more about volunteering for our active listening helpline.

Become a listener

OUR MISSION

Tel-Aide Montréal’s mission is to actively contribute to the improvement of mental well-being by listening.

Actively Listening for over 50 years

Supporting Our Community

50 years, still listening.

Founded in 1971, Tel-Aide Montréal is the first call center in Quebec to provide a listening service for individuals suffering from mental health issues or simply needing someone to talk to. For 50 years, Tel-Aide Montréal has received over two million calls and listens to thousands of people each year through its free, confidential, and anonymous active listening service, available in both French and English.

Learn more

What’s new?

Our latest news

We share our updates and announcements here. Follow us so you don’t miss anything.

Tel-Aide Montréal Launches the TAM-TAM DON Campaign

Friday, October 25, 2024 – Committed to sustaining and enhancing its essential mental health support services, Tel-Aide Montréal has launched a major fundraising campaign, the TAM-TAM DON, with a goal of raising more than $1.5 million over three years. The campaign kicked off last night with a vibrant fundraising event presented by Desjardins, attended by […]

TAM-TAM DON Fundraising Campaign : Over $228,000 Raised!

Tel-Aide Montreal (TAM), a free active listening helpline who has been serving the Greater Montreal population for over 52 years, celebrates the incredible success of its first large-scale fundraising campaign, the TAM-TAM DON. Thanks to the generosity of the public and committed partners, TAM has managed to collect the impressive sum of $228,364.65 during the […]

Press Release: Calling Upon Montrealers to Get Involved for Collective Mental Health

On Quebec’s National Day for The Promotion of Positive Mental Health, Tel-Aide Montréal Calls Upon Montrealers to Get Involved

Phonothon Fundraiser November 20, 2022

Tel-Aide Montreal’s Phonothon tradition continues! For several decades, this event has been an opportunity for Tel-Aide Montreal’s volunteers and employees to come together for a day and collect donations from the public. “More than ever, people need to be listened to, to feel that they are confiding in a compassionate ear when they are going […]

Tel-Aide Montreal Welcomes Its New Executive Director

The Tel-Aide Montreal Board of Directors is happy to announce the immediate appointment of Ms. Francine Courtois as Executive Director of Tel-Aide Montreal. Having agreed to take on the interim position last June, Francine stood out during this short period of time by taking charge of priority files with extraordinary ease. She has succeeded in […]

Fundraising – November 14, 2021

This year, Tel-Aide Montreal celebrates its 50th year. After 50 years, we are still listening, but without our generous donators we would not be able to do it. Sunday, November 14th Tel-Aide Montreal is organizing its Phonothon, our annual fundraising event. Volunteers will call donators to get financial support, so we can continue to pursue […]

What is active listening and how does it work?

Active listening is a an empathetic communication technique that aims to understand, without judgment or advice, the feelings and concerns of the speaker. At Tel-Aide Montréal, volunteer listeners pay close attention, ask open-ended questions, and respond with empathy, allowing the caller to express themselves freely and to feel heard. This type of listening creates a safe space where the caller can explore their thoughts and emotions.

What are the qualifications of Tel-Aide Montréal volunteers?

The volunteers at Tel-Aide Montréal are carefully selected and receive comprehensive training in active listening and managing various situations. They are trained to listen empathetically and without judgment, and are supervised by experienced staff throughout their volunteering.

Are calls to Tel-Aide Montréal anonymous and confidential?

Yes, all calls to Tel-Aide Montréal are strictly anonymous and confidential. Listeners do not ask for personal information, and the identity of callers is never revealed. This respect for anonymity allows individuals to express themselves freely and safely.

What are the service hours of Tel-Aide Montréal?

Tel-Aide Montréal offers an active listening service from 7 a.m. to 11 p.m., every day. Volunteer listeners are available during these hours to provide ongoing support to those in need.

Need to talk?

Call our active listening service

Need to talk?

Call our active listening service

514-935-1101

Tel-Aide Montréal’s active listening service is available every day from 7 a.m. to 11 p.m.

Free · confidential · anonymous · advice-free