Active listening is a an empathetic communication technique that aims to understand, without judgment or advice, the feelings and concerns of the speaker. At Tel-Aide Montréal, volunteer listeners pay close attention, ask open-ended questions, and respond with empathy, allowing the caller to express themselves freely and to feel heard. This type of listening creates a safe space where the caller can explore their thoughts and emotions.

The volunteers at Tel-Aide Montréal are carefully selected and receive comprehensive training in active listening and managing various situations. They are trained to listen empathetically and without judgment, and are supervised by experienced staff throughout their volunteering.

Yes, all calls to Tel-Aide Montréal are strictly anonymous and confidential. Listeners do not ask for personal information, and the identity of callers is never revealed. This respect for anonymity allows individuals to express themselves freely and safely.

TAM offers an active listening service 24 hours per day, 7 days a week. Listeners (volunteers and employees) are available to provide ongoing support to those in need.