Skip to main content
514 935-1101 | 1 877 935-1101 (TOLL-FREE)  
Need to talk?

Call our active listening service

There’s comfort in being truly heard — with openness and full attention.

We’re here to listen.


Need someone to talk to?

Call our active listening service

There’s comfort in being truly heard — with openness and full attention. We’re here to listen.



514-935-1101

TOLL-FREE EVERYWHERE IN QUÉBEC 1 877 935-1101

 

TAM’s free active listening service is available 24/7.

Free ·  confidential · anonymous · caring

What is active listening?

Active listening is a form of empathetic listening where one pays attention to the other without judgment or advice, asks open-ended questions and reflects back what has been said to ensure clarity and validation. This approach fosters a safe and supportive environment allowing the speaker to express themselves freely. 

WHAT TO EXPECT?

Empathetic listening

Support, free of judgment or advice

Anonymous space for expression

Openness and empathy

Tel-Aide Montréal phylactère avec deux oreilles formant un coeur, qui semble résonner

Become a volunteer listener

“Listening brings me the quality of selflessness, humility, and a greater openness to others.”

Training calendar

Fall 2025 :

  • Thursdays, October 2, 9 and 16
  • Saturdays, November 8, 15 and 22

Learn more about volunteering for our active listening line.

OUR MISSION

Tel-Aide Montréal’s mission is to actively contribute to the improvement of mental well-being by listening.

Supporting Our Community

50 years, still listening.

Founded in 1971, Tel-Aide Montréal is the first call center in Quebec to provide a listening service for individuals suffering from mental health issues or simply needing someone to talk to. For 50 years, Tel-Aide Montréal has received over two million calls and listens to thousands of people each year through its free, confidential, and anonymous active listening service, available in both French and English.

What’s new?

Our latest news

We share our updates and announcements here. Follow us so you don’t miss anything.

Giving Seniors a Voice : because being heard matters at any age

With the RPA Project – Giving Voice Back to Seniors, Tel-Aide Montréal creates caring spaces to break isolation, strengthen social ties, and value seniors’ voices in their communities.

Night listening: lending an ear in the heart of the night 

When the world goes quiet, worries get louder. At night, loneliness and heavy thoughts often feel strongest — just when most services are closed. Tel-Aide Montréal is here to listen during those hours, offering comfort, confidentiality, and a caring presence.

Empathy: at the heart of human connection

What exactly is empathy? And more importantly, how does it shape the way we build connections? Behind this often-heard word lies a simple yet powerful attitude that can transform our relationships every day.

TAM & KPMG: a strategic partnership for mental well-being

Today, we are pleased to announce a three-year partnership with KPMG in Quebec, who joins us as an associate partner to support our major campaign, TAM-TAM DON 2025–2028. 

Why listening without judgment can be difficult & how to get better at it

We all say, ‘I’m not judging,’ but listening without judgment is harder than it seems. Discover why it’s so challenging, how to practice it, and why it matters in creating a more human, caring space.

TAM & Desjardins: a long-term partnership for the mental well-being of our communities

Our main partner, Desjardins, has committed to supporting over three years our major fundraising campaign TAM-TAM DON 2025–2028.

Two new members join Tel-Aide Montréal’s Board of Directors! 

We are pleased to welcome Mathieu Staniulis and Chantal Lussier, two outstanding leaders from the Desjardins Movement, our main partner.

Breaking isolation: how to initiate genuine connections 

Feeling isolated but unsure how to reconnect? Breaking isolation doesn’t require grand gestures, just small, human steps. From saying hello to a neighbor to asking open, sincere questions, this article explores five simple ways to gently rebuild meaningful connections and remind yourself that you belong.

How to Be a Good Confidant Without Burning Out Emotionally

You’re the person people turn to when they need someone to listen. It’s a gift to be trusted like that. But sometimes, the weight of others’ stories can leave you feeling drained and overwhelmed. How can you offer genuine support without losing yourself in the process? Discover practical ways to listen with care — while protecting your own emotional well-being.

Chosen Solitude vs. Loneliness: How to Tell the Difference

There’s a kind of silence that soothes you, and another that weighs you down. Being alone doesn’t always mean feeling lonely — but sometimes, the line is thin between a solitude that nurtures… and loneliness that isolates and weakens you. How can you recognize the difference? Chosen Solitude: A Healthy Need  You feel the need […]
    What is active listening and how does it work?

    Active listening is a an empathetic communication technique that aims to understand, without judgment or advice, the feelings and concerns of the speaker. At Tel-Aide Montréal, volunteer listeners pay close attention, ask open-ended questions, and respond with empathy, allowing the caller to express themselves freely and to feel heard. This type of listening creates a safe space where the caller can explore their thoughts and emotions.

    What are the qualifications of Tel-Aide Montréal volunteers?

    The volunteers at Tel-Aide Montréal are carefully selected and receive comprehensive training in active listening and managing various situations. They are trained to listen empathetically and without judgment, and are supervised by experienced staff throughout their volunteering.

    Are calls to Tel-Aide Montréal anonymous and confidential?

    Yes, all calls to Tel-Aide Montréal are strictly anonymous and confidential. Listeners do not ask for personal information, and the identity of callers is never revealed. This respect for anonymity allows individuals to express themselves freely and safely.

    What are the service hours of Tel-Aide Montréal?

    TAM offers an active listening service 24 hours per day, 7 days a week. Listeners (volunteers and employees) are available to provide ongoing support to those in need.

    *Calls may be listened to jointly by a supervisor for training purposes.

    Thank you to our partners

    Main Partner

    Associate Partner

    Don't miss anything

    Comments

    We are constantly evolving and adapting to the realities of our callers.
    Your feedback helps us to improve.

    Our Business Hours
    Monday to Friday
    9am to 5pm

    POSTAL ADDRESS 
    CP 97557 CSP Wellington Verdun (Québec) H4G 3M6

    Get Help

    Our free, confidential telephone service offers active listening
    Call us at

    514 935-1101
    Toll-free 1 877 935-1101

    24 h / day
    7 days a week


    Find social programs and services
    near you
    Dial 211

    © 2025 Tel-Aide Montréal. Tous droits d’auteur réservés. | All rights reserved.