Programs and Services

Our empathetic and confidential support, through active listening is available 24/7 in English and French.
Tel-Aide Montréal offers a free active listening service to anyone who feels the need to talk. Whether you are experiencing moments of loneliness, anxiety, or depression, facing a crisis, dealing with everyday emotional challenges, or have concerns about a loved one, our trained volunteers are here to provide a listening ear without judgment.
Our helpline is accessible to everyone 24 hours per day, 7 days a week, supporting your mental well-being. Don’t hesitate to call us when you need to talk.


Active listening is a form of empathetic listening where one pays attention to the other without judgment, helping them express their emotions and find their own solutions.
The benefits of being truly heard:
- Connecting with someone
- Feeling heard and supported
- Gaining awareness and expressing emotions
- Feeling respected and accepted
- Developing self-confidence
- Becoming aware of personal needs and behaviors
- Can reduce stress
- Can help clarify thoughts
- Can enhance emotional and mental well-being.


Restoring the Voice of Seniors Project
By developing partnerships with seniors’ groups and residences, this project seeks to reduce loneliness and social isolation, enhance well-being, and improve the accessibility of our services for seniors.
Tel-Aide Montréal is a non-profit organization that offers active, anonymous, and confidential listening services for individuals who need to talk or share their emotions. The volunteer listeners are trained to listen, support, and help callers navigate difficult times, crises, or periods of loneliness. Tel-Aide Montréal provides a general listening service available in both French and English to help individuals cope with everyday challenges.
Tel-Aide Montréal offers a free active listening service by phone, accessible to anyone who feels the need to talk. The volunteer listeners are trained to provide empathetic, non-judgmental support in a safe and confidential environment. This service is available to discuss various topics, ranging from stress and anxiety to loneliness and personal crises. Tel-Aide Montréal also provides services for private residences for seniors and welcomes student interns.
You can contact TAM by phone at the following numbers: 514 935-1101 or toll-free, 1 877 935-1101, everywhere in Quebec. This service is available free of charge to anyone wishing to talk or receive support. No registration or personal information is required to make a call.
T
Tel-Aide Montréal is primarily funded through donations, grants, and fundraising campaigns. The organization relies on the support of the community, partners, and donors to continue providing its free listening services. It may also receive government grants and contributions from foundations to support its operations.