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Programs and Services

Tel-Aide Montréal phylactère avec deux oreilles formant un coeur, qui semble résonner

Our empathetic and confidential support, through active listening is available every day from 7 a.m. to 11 p.m.

Tel-Aide Montréal offers a free active listening service to anyone who feels the need to talk. Whether you are experiencing moments of loneliness, anxiety, or depression, facing a crisis, dealing with everyday emotional challenges, or have concerns about a loved one, our trained volunteers are here to provide a listening ear without judgment.

Our helpline is accessible to everyone from 7 a.m. to 11 p.m., supporting your mental well-being. Don’t hesitate to call us when you need to talk.

Active listening is a form of empathetic listening where one pays attention to the other without judgment, helping them express their emotions and find their own solutions.

The benefits of being truly heard: 

  • Connecting with someone
  • Feeling heard and supported
  • Gaining awareness and expressing emotions
  • Feeling respected and accepted
  • Developing self-confidence
  • Becoming aware of personal needs and behaviors
  • Can reduce stress
  • Can help clarify thoughts
  • Can enhance emotional and mental well-being.

Restoring the Voice of Seniors Project

By developing partnerships with senior groups and residences, this project aims to break the loneliness of elderly individuals by offering them and their caregivers various ways to integrate active listening into their lives. This includes sharing sessions on listening, group workshops for seniors, training for staff, and meetings with caregiver groups. All our services are tailored to the unique reality of each environment and the specific needs of the elderly individuals who frequent them

Internships for students

In 2024, Tel-Aide Montréal (TAM) is launching a major partnership project with the psychology department of the University of Montreal (UdeM). Two cohorts of third-year psychology undergraduate interns will join our team of volunteers for the school year. These interns will contribute to the smooth operation of our listening service. This partnership strengthens the sustainability of our listening and training services. For more information, please contact us.

What is Tel-Aide Montréal?

Tel-Aide Montréal is a non-profit organization that offers active, anonymous, and confidential listening services for individuals who need to talk or share their emotions. The volunteer listeners are trained to listen, support, and help callers navigate difficult times, crises, or periods of loneliness. Tel-Aide Montréal provides a general listening service available in both French and English to help individuals cope with everyday challenges.

What programs and services does Tel-Aide Montréal offer?

Tel-Aide Montréal offers a free active listening service by phone, accessible to anyone who feels the need to talk. The volunteer listeners are trained to provide empathetic, non-judgmental support in a safe and confidential environment. This service is available to discuss various topics, ranging from stress and anxiety to loneliness and personal crises. Tel-Aide Montréal also provides services for private residences for seniors and welcomes student interns.

How to contact Tel-Aide Montréal for active listening?

You can contact Tel-Aide Montréal by phone at the following number: 514 935-1101. This service is available free of charge to anyone wishing to talk or receive support. No registration or personal information is required to make a call.

How is Tel-Aide Montréal funded?

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Tel-Aide Montréal is primarily funded through donations, grants, and fundraising campaigns. The organization relies on the support of the community, partners, and donors to continue providing its free listening services. It may also receive government grants and contributions from foundations to support its operations.

Need to talk?

Call 514-935-1101

Tel-Aide Montréal phylactère avec deux oreilles formant un coeur, qui semble résonner

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Our Business Hours
Monday to Friday
9am to 5pm

POSTAL ADDRESS 
CP 97557 CSP Wellington Verdun (Québec) H4G 3M6

Get Help

Our free, confidential telephone service offers active listening
Call us at
514-935-1101
7 a.m. and 11 p.m.
7 days a week


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