Discover the journey of a devoted volunteer on Tel-Aide Montréal’s listening line. If you met Monique, you’d be struck by her joyful spirit, warm laughter… and quiet wisdom. After 46 years in Africa, she returned to Quebec with a deep belief: listening begins with respect. Today, as a Tel-Aide Montréal volunteer, she offers a gentle, humble presence — convinced that even a single conversation can open the door to a new beginning.

In June, during Men’s Health Month, it’s important to remind ourselves of this simple truth: men need to be heard too. And yet, for many men, opening up remains difficult. From a young age, they’re taught to “stay strong,” “tough it out,” and “deal with it alone.” In many environments, vulnerability is still seen as […]

Have you ever felt overwhelmed? Emotions running high, thoughts tangled, and no idea where to start? Then, after a real conversation—simple, sincere, free of judgment—everything feels a little clearer. You breathe easier. You feel less alone. And most importantly, you know what to do. That’s the power of empathetic listening. It’s not a luxury—it’s a […]

At Tel-Aide Montréal, active listening is built on a profoundly human gesture: choosing to volunteer.What if your simple presence could ease someone’s loneliness? That’s the commitment our volunteers make—one call at a time. As we mark National Volunteer Week, we want to take a moment to say THANK YOU.

You’ve probably already talked to someone… without really being listened to. Their eyes drift elsewhere, their mind is distracted. Your words seem to disappear into thin air. And that feeling stays with you—because it leaves a sense of loneliness, even when the other person is right there.. Being truly heard : a human need On […]