At night, struggles can feel heavier. Worries, loneliness, thoughts that won’t quiet down. While most resources close their doors at 11 p.m., Tel-Aide Montréal remains present — a voice, an ear, at the other end of the line. 

Since May 2025, with the support of our partners, we’ve relaunched Night listening, a service that answers calls between 11 p.m. and 7 a.m. In the very first month alone, 670 additional calls were answered. Calls heavy with emotion, filled with deep loneliness, silent pain, and sometimes dark thoughts. 

Why nighttime listening matters so much 

At night, when everything is quiet, worries and loneliness can feel even heavier. That’s when listening truly matters: offering a human, confidential, and compassionate presence to those who have no one else to turn to. 

The Ordre des psychologues du Québec notes that sleep problems are strongly connected to many mental health challenges, making nights especially hard for those affected. Read their article in French ”Les perturbations du sommeil associées aux troubles de santé mentale communs”.

What your support makes possible 

• A trained team available every night 
• Resources to support our volunteers 
• Ongoing training designed for the unique realities of night calls 

We don’t provide ready-made solutions. But we offer something precious: a listening ear, a voice that answers, a presence that reassures, and a non-judgmental space where it’s safe to simply be. Learn more about active listening and its benefits.

How you can help 

By supporting Night listening, you allow Tel-Aide Montréal to be there during the most vulnerable hours. You help prevent escalating distress and maintain a safe, accessible space — every night. Because being heard matters. At any hour. 

Make a donation today and help build a more connected community, one conversation at a time.